Any way to recover a failed conversation?
Steven Chu
where is the storage folder / can i look to see if anything temporary might be there?
"Shadow failed to understand your last conversation."
"A Known macOS Issue Detected -
System Audio Failed
We've detected a known issue in macOS that is preventing Shadow from functioning properly. To resolve the issue please restart your device.
We apologize for the inconvenience."
Jay Song
Hey Steve! I'm sorry about the issue.
There really is an OS-level issue. You can resolve it either by restarting your Mac or by opening Activity Monitor and terminating the replayd process—this will automatically restart it.
To recover the transcript, check if there’s a “Regenerate” button at the top right corner of the failed recording screen. If it’s there, try clicking it—it might work.
If that doesn’t work, you can manually access the recordings. Here’s where they’re stored—you can locate the files and check if the audio is intact.
1. Open Finder
2. Press CMD + Shift + G while Finder is open
3. Copy and paste: ~/Library/Application Support/com.taperlabs.shadow
Steven Chu
Ty Jay Song ! Could you move the error alert bar up so it doesn’t cover the audio timeline bar? Soo I was afraid to close the message bc I thought it might initiate erasing the temporary cache if there was one - didn’t want to touch anything and started trying to find the folder via finder tho nothing came up. Left it overnight- closed it earlier today and then saw the audio timeline scrubber and the audio file was there.
When I hit the refresh / regenerate it re shows me the initial red error message again
Steven Chu
Hi Jay Song , how can i access my recordings from 2024?
After the upgrade, my earlier conversations disappeared. My library still starts from Jan 1 2025. In the folder link you gave, my files don't go before the beginning of this year.
Could 2024 convos be filed anywhere else? thank you!! really hope you know a solution on this 🙏 need it for some career stuff
Jay Song
Hey Steven Chu!
Just to confirm—are there no files created before January 1, 2025, in ~/Library/Application Support/com.taperlabs.shadow?
Steven Chu
Jay Song My mistake! figured it out, I don't think I knew about Shadow in 2024! I've been using it everyday since then that i think i've been using it way longer than i have been. 😇
Jay Song
Steven Chu Glad to hear that Shadow didn't make such a terrible mistake. Thank you so much for sticking with us and being such an active, supportive user!