No Transcript or Notes despite Audio being available | Voters

No Transcript or Notes despite Audio being available

John B.

I have one meeting in Shadow that is stuck in a perpetual processing state. It's the first time it's happened.

I downloaded the audio file and ran it through another transcription tool to ensure the audio was high enough quality to process (it was)

December 11, 2024

Jay Song

Hi John!
It seems like a bug—I’ve noticed it too. Right now, transcriptions can sometimes be interrupted by a few unavoidable reasons (e.g., shutting down the device during processing). That said, you should always be able to reprocess them. In this case, Shadow didn’t show the status properly, which is definitely a bug.
We’re currently rebuilding the transcription process, and this issue should be resolved with the updates. Please stay tuned!